Please note that as of February 2026, the Department of Veterans' Affairs (DVA) has updated its funding eligibility criteria.

Following an initial telehealth screening appointment with a nurse practitioner, patients deemed clinically suitable to proceed will generally require a one-time, in-person consultation with a prescribing doctor to be eligible for DVA-funded treatment.

If you are able to progress from your screening appointment, our administration team will contact you to arrange your initial doctor consultation. If you are able to travel to one of our clinic locations (currently Sydney CBD, Brisbane, Gold Coast, Bendigo or Perth), we can assist in coordinating this.

DVA travel assistance may be available to eligible veterans to help cover attendance costs, including taxis, flights and accommodation where required.

For veterans living in remote areas, or those unable to travel for other reasons, DVA may also consider exemptions from the face-to-face requirement where applicable. Our team can help you understand the options available and assist you through the process.

If you cannot attend an in-person consultation and an exemption is not available, treatment may still proceed on a private (self-funded) basis via telehealth, where clinically appropriate.

Once established, ongoing follow-up appointments can generally be conducted via telehealth, meaning the face-to-face requirement relates to the initial consultation for DVA-funded care, unless your circumstances or treatment requirements change.